Showing posts with label postoffice. Show all posts
Showing posts with label postoffice. Show all posts

Monday, December 03, 2012

Waiting For The Bailiffs

It’s the knock at the door we all fear.

That and the Jehovah Witnesses.

The three men in three quarter-length coats and porkpie hats come to help themselves to whatever they fancy of your stuff with the government’s full permission in recompense for an unpaid debt.

My wife and I have received 2 warning letters now. The last one was a red one. Unpaid traffic fines. Just under £500. What’s that in Guy Ritchie-speak? A monkey? 5 ton? Whatever, if they gain access to the house that’s the TV and X-Box gone. Or maybe they’ll be kind and just take our sofa?

I live in fear for my Lego collection. They can take my kids but my mid eighties classic space collection is definitely off limits.

I wouldn’t mind but the debt isn’t even ours.

A previous occupant of our house – please bear in mind that my wife have been living here since 2003 and have a mortgage and everything – has been running up some mid-range debtage and not updating her address with the creditors involved. Normally when we receive post for this ex-inhabitant I sling it back into the post with “return to sender (address unknown, no such number, no such zone)” scrawled all over it. Occasionally, when a particular company has been particularly persistent, I have opened the mail, read it and written a reply along the lines of: “Carrie doesn’t live here anymore, Carrie used to room on the second floor, I’m sorry but she left no forwarding address that is known to me...” but best of luck tracking down the dirty little welcher anyway.

We haven’t received anything for “our Carrie” for a while now. Until a letter last week from a company that shall remain nameless chasing down £450+ in unpaid traffic fines, that is. We had 2 weeks to cough up or the bailiffs would have leave to unburden my household of some choice goods and chattels to the aforesaid value aforementioned – they kindly pointed out that we didn’t need to be present for due process to take its course. A polite threat if ever I read one.

I rang them up. Annoyingly the automated message-bot tried its best to chicane me to its automated payment department and I had to cling on for dear life just to speak to a flesh and (cold) blood operator. “Oh yes,” they intoned, “You’re ringing about debt reference blah blah blah, aren’t you? Is that correct?”

I told them it was half correct. And then pointed out that their debtee was unknown to me and hadn’t lived in my house since 2002 at the earliest as my wife, two kids and mortgage lender would gladly testify if given the opportunity. The operator then deferred to a higher authority and I suffered piped Christmas tunes until she returned, suddenly a little warmer, a little more humane, and explained that her supervisor had given her permission to insert more up-to-date address details on this particular account and we wouldn’t now be bothered again; we could ignore the letter and put it all behind us. How kind.

Except it all left me mystified. They plainly had Carrie’s new address elsewhere in their company; they certainly didn’t ask me for it (I don’t have it anyway; besides which Carrie made me promise not to squeal) so why didn’t they just update their records as a matter of course in the first place? Why chase me for Carrie’s debt, eh? How does that work as an effective business plan?

Hmm.

And then I received the second letter from them – the red one – on Saturday.

The bailiff’s will be donning their lippy and their sling-backs and gearing up for a home visit unless the money is paid ASAP blah-de-blah-de-blah.

So you see, all this being the case it makes me think that, despite phone-lady’s warm assurances, the bailiffs are still coming. It makes me think they think I am actually Carrie - only I’ve had a sex change op in the interim and I’m trying to pull the wool over their eyes with some sick tale of fake domesticity.

Wife and two kids? Yeah right. Mortgage? A bloody fairy story.

They’re coming for my PlayStation! They’re coming for my set-top box with series 2 of Fresh Meat indelibly ensconced within its electronic innards! They’re coming for my wife’s Kindle Fire HD still unopened in the box (it’s OK, she already knows, it’s not a surprise).

Well, they’re not touching anything of mine! Not without a fight.

I’m defending my kid’s (and my) Christmas presents here! If I have to ventilate the lot of them then that’s precisely what I’ll do. And if a few Jehovah’s Witnesses get taken down in the confusion, well, just consider it a seasonal bonus from me to you.

A Christmas gratuity.

A yuletide freebie.

Totally debt free...

Wednesday, July 04, 2012

Nasal Bungee

I have never in my life waited tables or worked in a cafe.

Not even as a Saturday job.

It’s not that I ever thought such a job was too beneath me. Honestly. The truth was I was just too shy to contemplate having to deal with people on such an intimate level. I.E. Actually speaking to them and bringing them food items which they will then ingest in front of me. Add to this dealing with money and till receipts and the odd complaint about cold sausage meat and, as a late teen / early twenty something, it was just a career move that I felt myself far too inadequate to contemplate.

So I stuck to office cleaning and the odd spot of lawn mowing for old ladies. No. There is no euphemism there. Don’t even think it.

But I often wonder about people who do wait tables. I marvel at their self-confidence and stamina. I often wonder if, had someone pushed me into working in a cafe, it would have done my confidence some good and hardened me up to the hard knocks of the work place sooner rather than later. Who knows where I might have ended up as a consequence?

One waitress I will always remember worked in a proper greasy spoon in Birmingham back in the Eighties. Not a cafe. A caff. Me and my mate, Dave, used to head over on the train every Saturday to visit the guitar shops and the record shops of ‘Brum’. We were both new to full time employment – Dave at the Post Office and me at British Telecom – and, both of us living at home, we had assets so liquid we could piss them up the wall as often and as wantonly as we liked without a care in the world.

One Saturday we decided we were in the mood for a proper fry-up. A proper heart-attack-on-a-plate, long-distance-lorry-driver kind of fry-up. The kind running in so much grease and oil you think David Walliams may have wrung out his swimming trunks all over your plate (‘cos they cover his body in goose fat to insulate him against the cold water – just in case you were wondering what I was referring to).

We found a likely cafe. I can’t remember what it was called but I do recall it was near a butcher’s shop that sported the unlikely name of Big City Meat. That amused our young adult minds no end, I can tell you.

I ordered egg and chips – that hardy British nutritional standby – and I can’t for the life of me remember what Dave ordered. But I can tell you now that it wasn’t a salad. That place did not sell anything green. Though as you will discover it may have offered something for free...

We didn’t take much notice of the waitress at first. Other than she punctuated every word she spoke with a sniff. She was rather gaunt looking and was wearing an apron that was far too big for her and looked like it had been nicked from her granny. Dave and I were far too interested in the acoustic guitar I’d just bought to give her the benefit of a quick male-interest once over and so let her be.

When she brought our food over, however, it was a different matter. She held the plates up so high we had no choice but to look up into her face. To peer upwards into the glistening twin-cavities of her nose. And therein at the same time we both spied the biggest, wettest bogey ever produced hanging by the most precarious of threads, waiting to drop its gagging payload onto our plates.

We both tensed nervously as the plates were lowered down to the table top and she bent her head forwards a little. She may have whispered “bon appétit” but I very much doubt it; she was from Birmingham after all. It was probably something like “get yer chops around that”. And then she disappeared back into the kitchen with a dismissive sniff.

But was it an empty sniff – a sniff that luxuriated in a sudden vacuum? Or a sniff that reconnected and re-housed something warm, wet and personal?

We will never know but I can tell you now, no two plates of greasy fried food were ever so furiously and so dedicatedly examined for unasked for greens.

I have never relished greasy food since that day and cannot abide “snotty” eggs. They have to be easy-over and nicely firm, not an ounce of runny stuff upon them. Overly gooey eggs make me want to retch.

I don’t know if working in a cafe ever improved that girl’s lot in life or did her any good. Whether her bravery over my cowardice meant she was fast-tracked to some dream job years later and now she’s rubbing shoulders with Alan the Lord Sugar and running her own business while I‘m here... er... where I am.

I think of her often and wonder who, out of the two of us, had it the worst that day; who the best.

Her memory stays with me always. Hanging there by a moist thread.

Never quite letting go.


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Wednesday, March 02, 2011

My Bloody Valentine

Logistics is big business these days. You know: getting an item from A to B. B preferably being the address that has been stamped all over A. It is surely an indication of how advanced we have become as a society that we can send an item half way around the globe in 24 hours and deliver it to a specific postal code in the middle of nowhere. Talk about precision bombing of the friendly sort.

So. Logistics then. It’s an amazing concept. A global concept.

And we’ve all heard of a few of these companies that specialize in logistics. FedEx. DHL. Erm... and some others.

We are all dependent on them at some point. We are all pinpoints in the vast logistical web that is the human race; part of the logistics network in a mostly passive sense.

We wait for these guys to find us and render unto us that which someone else has deigned to make ours.

Things like Valentine’s Day presents.

My wife bought me one of those this year – as she does every year.

I have yet to receive it. It has yet (at the time of writing) to be delivered. Because the logistics people can’t seem to get their heads around the simple logic of reading an address label and assigning the package to a correct delivery route or even – and this makes me gasp – finding the right package with the right name and address on it.

I do not yet know what my Valentine’s present is. Only that my wife is as cheesed off as I am that we are still waiting for it to arrive. She has, bless her, bought me a second extra present to keep me going in the interim so you could argue I have benefitted from this balls up. But that isn’t the point, is it?

The first attempt to deliver the package was a non starter. DHL subcontracted the delivery to a local logistics company who, ironically, were located a mere mile away from my house. If I’d known this at the time I could have walked round to the depot. I wish I had. They’ve “lost” the package. Not that they’re admitting to this, mind. It has been “loaded onto one of their vans for delivery”. This status was apparently flagged up on the 16th February. So, I can only assume the driver is coming to my house via The Maldives and will arrive as soon as he can get someone to haul his van off the coral reef.

My wife rang and notified the vendor who were as cheesed off as we were. They sent out a second version of the item express delivery. This time DHL would deliver it themselves personally.

They didn’t. They called when my wife and I were both at work (surely a common occurrence these days), didn’t try the neighbours who were all in and took the parcel all the way back to their depot in Sutton effing Coldfield which is miles away from my house. It is not a part of the world either of us are familiar with so we did not fancy having to drive all that way, with the kids in tow, after a hard day at work. Could we come at the weekend? No. They are closed Saturday and Sunday. So if you are working parents you are pretty well stuffed.

We opted to have the package delivered to my place of work. I had to email them to do this – or so the automated telephone message informed me. I did so. I gave them every piece of information that a true logistics-head could want. Things like my name and my work address; the delivery code of the item, the original address, the service route, my mobile phone number, etc. Everything.

Yesterday DHL delivered the wrong package to my place of work. A package not addressed to me, with not my name on it and looking nothing like the package my wife had bought for me. Gregory Beavis if you’re reading this... I apologize for the delay of the delivery of your own package. It is currently in my possession.

Cue tightly voiced phone call to DHL (once I’d navigated the automated telephone firewall and actually got to speak to a living breathing half-thinking human being). Cue many apologies.

They could see straight away what they had done wrong. They had delivered the wrong package. They had not delivered the right one. This from a logistics company whose whole raison d’être is to deliver packages to the addresses printed on them.

Apparently they’re going to call again today and we are going to swap packages. Kind of like a dodgy drugs deal at an international airport. Only this time, I hope, without further foul ups.

I am not holding my breath.

I guess the moral of the story is this: if you want to guarantee that something is delivered to some specific person in some specific place you’d better bloody well start walking now and deliver it yourself.

Trust me; it’s the only logical thing to do.



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Wednesday, December 22, 2010

You Scumbag, You Maggot, You Cheap Lousy Faggot

I’ll admit I’ve bashed the UK postal service somewhat on this blog over the last couple of weeks or so. I’ve accused them – though in not so many words – of being wussies in the face of a bit of snow and ice.

Then I heard from a colleague that their recent no-show-in-the-snow on Saturday was due to the fact that 3 postmen had managed to break their legs in the icy conditions. I felt, I admit, a small twinge of guilt for my hard heartedness. This colleague went on to say that the rest of the post office work force had then been sent home by their managers and informed they would receive no pay for that day.

Outrageous! The last thing anybody wants is to be a day’s pay down right before Christmas. Surely there was sorting that could be done at the office? Rounds prepped ready for Monday? The PO management are clearly heartless penny-pinching maggots thought I.

And then to top it all, all but one of my missing parcels arrived yesterday. The PO had redeemed itself. I felt a feeling of peace and goodwill pass through me. All’s well that ends well. There had been an unwarranted delay but they’d delivered the goods in the end. We’ll say no more about it. I may even throw a frozen mince pie at our postie next time I see him.

But this morning they can kiss my arse. The mince pie is going back in the box.

I sent my parents a Christmas card through the post. A normal one. Bought from a shop. I posted it over 10 days ago with a first class stamp.

Not only has it only just arrived but the buggers reckoned there was insufficient postage on it. It needed another 10p. My parents had to battle through the snow in Rotherham to collect it. And then had to pay £1.10p to have it put into their possession. The extra £1 was a “handling fee”.

Excuse me?! Am I missing something here, Royal Mail? I paid for a 1st class delivery service that I didn’t get; you – as far as I can see – mishandled my card to the extent where next day delivery was transmuted into next week delivery; the card was possibly handled less than it normally would and merely languished in a warehouse somewhere while you warmed your fingerless mittens over a brazier. And then you charge my parents £1.10 for the privilege of being the recipients of your defective pathetically lax service?

Sod you, Royal Mail! You’re a bunch of money-grabbing overly officious cock-monkeys!

Merry Christmas my arse!



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Monday, December 20, 2010

The Pygmy Postmen Of Leamington Spa

Poor little blighters. It’s the weather, you see? It’s done them in. Finished them off. They’ve all gorn an’ bought it... Gone up to that little miniature world in the sky.

They were the Midland’s best kept secret. One of Leamington’s rarest breed of fauna. So rare, in fact, that I doubt that even the great David Attenborough has ever seen one, though if he ever tried to frank a letter in the main Leamington Spa Post Office he may have inadvertently stepped on one. They make a small squishing noise not unlike stepping on a Stag Beetle. Though unlike stepping on a Stag Beetle you don’t then get ear-ache from all the Stag Beetle’s mates effing and blinding at you for your carelessness.

I am of course talking about the Pygmy Postman. And while I’m at it I better throw into the mix the Tiny Taxi Driver and the Borrower Bus Driver too. ‘Cos they’ve all been affected. They all of them, to a miniature man, disappeared inexplicably from Leamington’s streets on Saturday morning.

It began with the snow. And I suspected it ended with the snow too. You see we had 3.5 inches of snow fall in Leamington Spa on Saturday. And, as I am sure you are all aware, the Pygmy Postman and his related species are only 3 inches tall.

Well, I mean, you do the maths.

I suspect the poor little buggers were swamped within the first couple of hours. Snowdrifts up to the kerbs and, in some places, clean over them! They were never going to cope. Not even with their boots borrowed from Action Man. The Bus Drivers are no doubt lying frozen solid under a garden hedge somewhere; their buses lying empty and echoing to the sound of non-existent commuters who were unable to get into town that day because of the positively Antarctic conditions that ravaged this little Spa town that I call home. The Tiny Taxi drivers I have more hope for as I suspect they are all merely snowed in to their local pub and dare not jump down from the doorstep lest they find themselves in need of a St. Bernard puppy to dig them out. No doubt they are even now swimming around a small brandy glass trying to make the best of it.

Us big people take it all for granted you see. We dig ourselves out of our homes; we haul the snow off our cars and in some cases some of us (like me) wade heel deep through the snow drifts and make our way to work under our own steam and never give a second thought for the little people who can’t do all that. The tiny people who, up to their necks in a few millimetres of snow and ice, find themselves quite literally out of their depths.

Please people, if you do nothing else for others this Christmas, can I please ask you to spare a thought for the diminutive breeds of our society? We rely on them all year round and it is only now, when times are hard and the Polar Bears are migrating as far south as Birmingham, that we realize the great all-year round service that these little guys offer us. Only when they are gone and pewling helplessly from inside their snowy tombs do we finally value them.

Poor little soldiers of Leamington Spa. I salute you.



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Wednesday, December 15, 2010

William Wallace Has Stolen Our Presents

I have in the past gloated about the ease by which one can perform online shopping, the effortlessness of one-click ordering which at this seasonal time of the year means one doesn’t have to wade through the insulated body fat and BO of thousands of fellow Christmas shoppers as they fight to grab the last Toy Story 3 DVD from off the shelves.

But it has its drawbacks. Particularly in a wussy country like the UK which describes moderate snow fall as “unprecedented” and “unexpected” despite there having being snow in some form or other for every one of my 41 years in this country and the weather forecasters actually getting their predictions uncannily accurate for this year (anyone would think there is some kind of science behind this meteorology shit).

A whole heap of presents that Karen and I have ordered through Amazon and other online shopping companies are currently stuck in a post office distribution warehouse in Fife. This despite them being ordered in the last week of November so they’d be dispatched – ha ha ha – in plenty of time for Christmas.

It is now 10 days to go until the big day and things are getting down to the wire. The parcels show no sign of moving. I hear rumours of the postal service being so inundated it’ll take them weeks to work through the backlog (‘cos this level of post during the Christmas period is undoubtedly unprecedented too, right?) plus as most Post Office’s these days are down to one delivery per day anything that doesn’t get delivered for that day gets taken back to the PO and left for the next day where the same thing happens over and over again... or so I’ve been told.

Now, short of invading Scotland and grabbing our parcels ourselves there is little we can do. Karen has emailed Amazon but, to be honest, once the parcels have left their distribution centre they are in the hands of the Post Office gods who in turn are at the mercy of the weather.

And there’s more snow on the way apparently – end of this week and all through Christmas.

The kids have been primed that they might not get all their presents on the day this year. They seem fine with it but, let’s be honest, getting an IOU instead of a brand spanking new PlayStation game just isn’t the same thing.

And I daresay this scenario will be a very common one up and down the country this year. We won’t be alone in our present want.

It’s saddening. Very saddening.

But mostly it’s annoying. Annoying that it takes so little for the various services of this country to breakdown and grind to a complete and utter halt.

But I guess I should be used to it by now because, let’s face it, such breakdowns in service in themselves are hardly what anyone could describe as unprecedented. The wind blows from an unexpected direction in the UK and everyone wails and takes to their beds to recover from the immense shock.

I strongly suspect that lying at the bottom of all these abandoned parcels is a very special package indeed. Something this country has long mislaid and long forgotten is missing. It’s backbone.

If William Wallace wanted to invade now he could just wait for a light drizzle of snow and walk it.

And if he can bring my presents with him when he comes he’ll be sure to receive a right royal welcome at my house.



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Friday, August 27, 2010

Loose

I’ll be the first to admit that this doesn’t crank my temper up to atomic proportions but it does annoy the bejasus out of me.

You know what it’s like.

You order a DVD from an online shop. Amazon or Play, whatever. You go for the 2 disc version. The one with the extra disk that contains 48 hour’s worth of extras that you’ll ever have enough time or the inclination to watch. But you order it anyway. Just in case. The joy is in the having not the watching.

And a couple of days later (or a couple of weeks later depending on the dedication of your regular postman) it arrives through the post. A familiar tell-tale sized parcel plops down through your letterbox.

Ah, you think, my new Debbie Does Dallas DVD has arrived.

You bend down and pick it up.

And the bloody thing rattles. It rattles a lot.

Your heart sinks. Because you know what has happened. The DVDs have come loose in transit and have spent at least half of their journey to you sliding around inside the case like a very large pinball inside a very small pinball machine. Some scrote at the post office, seeing that it’s a DVD, has thought to himself: why bother to take any care over this package? It’s bound to be a Debbie Does Dallas DVD that I’d like to own myself but can’t afford due to the crap wages the post office pays so I’ll just hoof it around the delivery warehouse and use it as a Frisbee for a bit and sod the rich git with money to burn who has ordered it.

And thus Debbie Does Dallas arrives scratched to feck, won’t play properly and you have to send it back through the post only to risk damage to the replacement when they send it back to you using the same delivery system.

Now, most of the time, I admit, they play fine. DVDs can take a little bit of punishment. But it is still irritating to have paid good money for a brand new sealed product only to have it arrive in a state that can only be described as tarnished. And then you have to live with that paranoia that as you watch it for the first time... is this the moment that it is going to jump / freeze frame / fall over?

Now I know the answer is to bypass the butterfingered third party by shopping directly from a store in town and carrying your purchase home with you yourself but to be honest, (a) the goods are genuinely cheaper from a lot of the online stores and (b) I have now been addicted to online shopping for so long that I no longer know how to navigate my way around a real life shop. Alphabetized? Alphabetized? How does that work? Just tell me where the Goddamn “Search” button is!

So. My demands are simple. The post office needs to treat its charges – i.e. our goods and chattels – with a lot more respect and the people who make and supply the DVD cases to the film industry need to come up with a new design that holds the DVDs as tightly in the case as a prisoner in Guantanamo Bay tied to his water-boarding chair.

You got that? Good. I’ll leave it with you, then. I’ve got a date with Debbie.


Thursday, March 11, 2010

Don’t Be A Hero, Just Put The Money In The Bag

I’m considering a bank heist.

No, seriously.

Nothing too big. Don’t want things going moody on me and being put away for a long stretch. Just something small and tasty. An easy job.

And technically it ain’t robbery at all ‘cos it’s my effing money.

Let me explain. I have an account with the NS&I. Nothing too big. Nothing that requires an off-shore tax haven. I’ve barely used the damn thing. In fact, there’s so little in there I’m quite happy to share the amount with you. £159.94p. Most of that has come from collecting 1p, 2p and 5p coins in a jar and occasionally paying them in. It’s kind of been a rainy day fund but there’s never been enough in there to mop up a puddle let alone a rainy day.

After Christmas, having dipped into my overdraft yet again I decided I needed to consolidate my modest estate instead of having bits of tin floating about all over the place. Why not just put all my gelt into one place, I thought to myself. Let’s close the NS&I account and pay the balance into my bank account. It’ll get me out of the red and do some use for once. Finally there was a puddle it could mop up.

Do you think I can get my measly £159.94p out of the NS&I?

Apparently, I can’t just withdraw it over the counter. It’s not that kind of account. I have to keep £100 in there at all times. If I want to withdraw it all I need to close the account.

Fine. I’ll close the account. Hence I was given a load of forms to fill in and send off.

I fill them in and send them off. I wait 2 weeks. The form is returned to me. A note has been pencilled on it. “No bank book enclosed”. They want my bank book sent with the form. Fine. Except I don’t have one. I’ve moved house a couple of times since I opened the account and the bank book could be anywhere though is most likely propping up a flyover by now if you get my meaning. Brown bread, right? I ring them up. Explain this. Fine, they say. Just write “bank book lost” on the form. I do so and send it off again.

I wait 2 weeks. I then have more forms sent back to me in the post complete with my original form. Apparently the bank account details I supplied don’t match the ones they have on record for me. Can I fill in another form detailing the (to them) new bank account details? I duly do so. I send NS&I the same bank details that were on the original form except now they are written on the “change of bank details” form. I send all the forms off again.

4 weeks later I am still waiting. I check my bank account online. £159.94 has not been paid in. By this time I have hauled myself out of the red under my own steam but that is not the point. I want my money. I check my NS&I account online. I have no account it says. Great, I think. They’ve closed my account but have lost my money.

I ring them up. I explain all of this to the nice man on the phone. He checks. Oh, he says. We didn’t receive the change of bank details form. I’ll send another one out to you in the post. There is a bloodstain on the wall from where I’ve been banging my head.

So you see, I’ve tried all the legal routes. All the kosher and the straight routes. And they ain’t working for me.

So there is no alternative. I need a shooter. Nothing fancy. No automatic gubbins – as the Krays will tell you, they tend to jam. A nice Webley will do fine. And I need a driver. Someone who can hold their nerve and wait for the signal. Someone who’ll wait for me to vault the counter John Dillinger style and grab what I’m owed. Wait for me to walk out sharpish and get in the back. And then pull away smooth and inconspicuous like. Job’s a good ‘un.

Anyone interested?

Applications to the usual address.

P.S. Thank you to Jake Arnott for all the lingo.