I really loathe mobile phone companies.
Which, given the ubiquitous nature of the mobile phone and mobile phone technology, is pretty much akin to announcing that I loathe modern day life itself.
I wrote a couple of weeks ago about my departure from Vodafone when they essentially cut me off without a by-your-leave or thank-you because I hadn’t deigned to make any chargeable calls within a strangely random 3 month period. This despite my original purchase of a £90 phone precisely so I could go onto their ”pay as you go” service plan which, to my mind, means it’s entirely up to me whether I make any calls or not. Stuff what is says in the small print.
Due to Vodafone’s subsequent offhand treatment of my plight I decided to take my custom elsewhere. I won’t say “valued custom” because, if I’m honest, no one is going to make a million quid out of me if I only make one call every 6 months but that’s not the point. I’m an occasionally paying customer and no business in its right mind should turn down the opportunity to make even a little bit of dosh.
The question was where. Vodafone was the only devil I’d known for the last decade; how did I choose amongst the others?
The recommendation came back: GiffGaff.
It looked promising.
Someone even gave me a GiffGaff SIM card. All I needed to do was activate it online, choose my payment plan and away I could go to not make as many calls as I wanted.
Only it’s been an epic fail.
GiffGaff won’t accept any of my credit cards. Payment is refused every time (I have made 9 attempts to date). There is money in my account. Everything seems hunky-dory at the big banking end. There is no reason for the refusal.
I have left messages online for the gaffers at GiffGaff (ironically there isn’t a phone number to call them on) but their electronic response has been hugely disappointing: “unresolved”.
That was it. That was their response. Unresolved. Well, I could have told them that. What I was looking for was “resolution…”
I put it to you that after 9 attempts to give someone my money and have it thrown back into my face I am within my rights – if not my sanity – to give them the finger.
GiffGaff you have fallen at the first hurdle. Goodbye.
I’m off to Tesco instead.
I’ll bet they take my money and say thank you for it with a nice (but knowingly avaricious) smile.
But that’s OK. That’s good enough for me. That does the job.
As Tesco say: every little helps.
Because at the end of the day they wisely know that it’s the little bit that doesn’t help that can and will cost you somebody’s custom.