Special Delivery

Due to my little boy’s insistence I happened to catch an episode of Postman Pat the other day. And you know what it’s like; when you haven’t seen something for a long time and then you are unexpectedly re-familiarized with it you suddenly find yourself noticing oddities, making connections where you never saw them before, seeing evidence of a huge and dark conspiracy waving its huge naked bottom before your face.

Something is not right in the state of Greendale.

The children first aroused my suspicions. There’s a high percentage of ginger hairedness in Greendale which is difficult to reconcile when there is only one adult in Greendale who blatantly carries the ginger gene: Postman Pat. He is the only Alpha Male ginge in the entire area.

And this begs the question: just what kind of package is Pat stuffing through the letterboxes of all the ladies in the town? Is he siring a whole generation of little posties while he does his rounds? To paraphrase the theme song: Post-man, Postman Pat; we can guess what’s in his sack.

But it doesn’t end there. Or rather it doesn’t begin there. Because this wild sowing of the red haired seed plainly isn’t limited to the Greendale youth. Check out some of the older generation too. Mrs Goggins for example. Such an innocent grey haired old lady. But she’s obviously on intimate terms with Pat. Just a family friend you might say. But look again. If you imagine her hair as once being red she is suddenly a dead ringer for Pat himself. Their faces are virtually interchangeable. Now, she’s either Pat’s secret mother, his older sister or his prematurely aged daughter.

Either way the gene pool in Greendale is tighter than Jimmy Carr’s accountant’s wallet.

And there’s very little new blood that comes into the town. Sure, Ajay might drive that train in and out of the station all day long but there’s never anybody on it. No one ever gets off at Greendale. There’s just the locals. The same faces, day in, day out. And all those ginger haired kids who all have Postman Pat’s nose.

I’m telling you, Greendale is like Craster’s Keep in Game Of Thrones… with Postman Pat himself being the only single dominant male allowed to breed. A couple more series down the line and Greendale will start to see genetic defects manifesting among the populace – elephantitis of the limbs, mental disorders, a rise in Greendale suicide rates (especially when the kids put two and two together and realize they all have the same father as their own parents).

I may have to ban my boy from watching the programme way before then. We’ll certainly have to bail out before the riots start and the inevitable highly sensationalized tabloid news coverage.

I really don’t think this type of thing should be allowed on the BBC.

Thank God for Bob The Builder… He only has intimate relations with his cement mixer.

Authonomy

I've taken the plunge.

I've uploaded my novel, The Great Escapes Of Danny Houdini, to Authonomy.

This is my one concession to e-publishing. I've resisted all other e-outlets due to my own misgivings and stick-in-the-mud nature. To be fair some of those misgivings have been fuelled by accounts of some agents not being fully on board with writer's who have sought to self-publish. You can see why after all... it potentially puts them all out of business.

I always judge it better not to bite the hand that may one day agree to feed you.

So on the whole I am going to pursue the trad route: postal / email submissions to agents that are open to new writers.

But Authonomy, run by Harper Collins, seems a sensible alternative. It sure as hell can't do any harm.

You can log in and read The Great Escapes Of Danny Houdini by clicking on the picture above or following this link: http://www.authonomy.com/books/44092/the-great-escapes-of-danny-houdini/ - if you're already on Authonomy then if you'd kindly rate it / back it / add it to your "bookshelf" then I'd be eternally grateful.

I must admit, I'm not entirely sure what to make of Authonomy at the moment. It seems very friendly but also a little desperate and frenetic. It seems you have to do a lot of backscratching to get your book rated highly enough to be deemed worthy for consideration by the professionals at Harper Collins. And the backscratching comprises reading a lot of other people's books.

To be honest, I just don't have the time to dedicate to such a full-on project. Fine if I was at home all day with nothing better to do but I have a full time job, a family and a desire to write and only a small amount of time to do all that in.

Authonomy seems to me - and this is just first impressions - to be a little like The Apprentice. Everyone taking part needs the help of everyone else to win but at the same time you don't want your colleagues shining too brightly lest they eclipse your own luminescence. Do you scratch your colleague's back less hard than he's scratching yours or more?

So. I'm not sure how it's going to go. I've been on Authonomy 1 day so far and rose 8 places over night only to slip down again 6 since daylight. To get anywhere it seems you need to be permanently wired up to the system.

Must be great for Authonomy's web stats though... no?

Call me a cynic but I'll keep going with the envelopes and stamps. To that end I have just revamped my synopsis following some fabulous on-line advice ferreted out by the brilliant Sunny Side Up. If you're a writer you might find the following advice on synopsis writing (the bane of every writer) useful:

http://www.writing-world.com/publish/synopsis.shtml

http://www.annemini.com/?cat=1070

Other than than, The Great Escapes Of Danny Houdini is out there and available to be read by all those that care to. If you have the time to leave a review, well, I'll be your best friend until I inexplicably slip back down the rankings again.

Thanks.

Strapline

Straplines and folds are important.

They are important in life (particularly if you plan any nude sunbathing) and they are doubly important in marketing (where they mean totally different things).

It doesn't matter whether it's a poster, a flier, an advertizing leaflet or even a web site.

You need to get the important stuff above the strapline. Above the fold. With a web site it is good practise not to force your prosepective customer to scroll down too much. People don't like it. It is tiresome. Carpel tunnel syndrome, etc, and all those other health problems that regularly afflict couch potatoes (e.g. swollen right wrists).

Get the exciting stuff up there at the top. Right up where people can see it. All the sexy stuff needs to be there in pole position - the glossy photos, the amazing once-in-a-lifetime prices, the bogof offers, the shiny teeth, the perky ice-cube hardened breasts of your advertizing model (doubly important if the model happens to be female).

People shouldn't have to scroll downwards, or unfold a sheet of A4 to get to the point of what you are trying to sell.

Doubly important is where you place your banner headline.

I cannot stress this enough.

Take a look at the photo above. I scanned this advertizing flier into my computer yesterday exactly as I pulled it from the envelope. It illustrates perfectly the point I am trying to make.

Now. I know what it is supposed to say. Suite Clearance Event.

But that fold... occurring where it does.

When I first saw it, I could have sworn blind the U in suite was an H...

And, yes, when I opened it further I realized that, yes indeed, it should have been an H.

Tits and teeth, people. Tits and teeth.

My Bloody Valentine

Logistics is big business these days. You know: getting an item from A to B. B preferably being the address that has been stamped all over A. It is surely an indication of how advanced we have become as a society that we can send an item half way around the globe in 24 hours and deliver it to a specific postal code in the middle of nowhere. Talk about precision bombing of the friendly sort.

So. Logistics then. It’s an amazing concept. A global concept.

And we’ve all heard of a few of these companies that specialize in logistics. FedEx. DHL. Erm... and some others.

We are all dependent on them at some point. We are all pinpoints in the vast logistical web that is the human race; part of the logistics network in a mostly passive sense.

We wait for these guys to find us and render unto us that which someone else has deigned to make ours.

Things like Valentine’s Day presents.

My wife bought me one of those this year – as she does every year.

I have yet to receive it. It has yet (at the time of writing) to be delivered. Because the logistics people can’t seem to get their heads around the simple logic of reading an address label and assigning the package to a correct delivery route or even – and this makes me gasp – finding the right package with the right name and address on it.

I do not yet know what my Valentine’s present is. Only that my wife is as cheesed off as I am that we are still waiting for it to arrive. She has, bless her, bought me a second extra present to keep me going in the interim so you could argue I have benefitted from this balls up. But that isn’t the point, is it?

The first attempt to deliver the package was a non starter. DHL subcontracted the delivery to a local logistics company who, ironically, were located a mere mile away from my house. If I’d known this at the time I could have walked round to the depot. I wish I had. They’ve “lost” the package. Not that they’re admitting to this, mind. It has been “loaded onto one of their vans for delivery”. This status was apparently flagged up on the 16th February. So, I can only assume the driver is coming to my house via The Maldives and will arrive as soon as he can get someone to haul his van off the coral reef.

My wife rang and notified the vendor who were as cheesed off as we were. They sent out a second version of the item express delivery. This time DHL would deliver it themselves personally.

They didn’t. They called when my wife and I were both at work (surely a common occurrence these days), didn’t try the neighbours who were all in and took the parcel all the way back to their depot in Sutton effing Coldfield which is miles away from my house. It is not a part of the world either of us are familiar with so we did not fancy having to drive all that way, with the kids in tow, after a hard day at work. Could we come at the weekend? No. They are closed Saturday and Sunday. So if you are working parents you are pretty well stuffed.

We opted to have the package delivered to my place of work. I had to email them to do this – or so the automated telephone message informed me. I did so. I gave them every piece of information that a true logistics-head could want. Things like my name and my work address; the delivery code of the item, the original address, the service route, my mobile phone number, etc. Everything.

Yesterday DHL delivered the wrong package to my place of work. A package not addressed to me, with not my name on it and looking nothing like the package my wife had bought for me. Gregory Beavis if you’re reading this... I apologize for the delay of the delivery of your own package. It is currently in my possession.

Cue tightly voiced phone call to DHL (once I’d navigated the automated telephone firewall and actually got to speak to a living breathing half-thinking human being). Cue many apologies.

They could see straight away what they had done wrong. They had delivered the wrong package. They had not delivered the right one. This from a logistics company whose whole raison d’être is to deliver packages to the addresses printed on them.

Apparently they’re going to call again today and we are going to swap packages. Kind of like a dodgy drugs deal at an international airport. Only this time, I hope, without further foul ups.

I am not holding my breath.

I guess the moral of the story is this: if you want to guarantee that something is delivered to some specific person in some specific place you’d better bloody well start walking now and deliver it yourself.

Trust me; it’s the only logical thing to do.

You Scumbag, You Maggot, You Cheap Lousy Faggot

I’ll admit I’ve bashed the UK postal service somewhat on this blog over the last couple of weeks or so. I’ve accused them – though in not so many words – of being wussies in the face of a bit of snow and ice.

Then I heard from a colleague that their recent no-show-in-the-snow on Saturday was due to the fact that 3 postmen had managed to break their legs in the icy conditions. I felt, I admit, a small twinge of guilt for my hard heartedness. This colleague went on to say that the rest of the post office work force had then been sent home by their managers and informed they would receive no pay for that day.

Outrageous! The last thing anybody wants is to be a day’s pay down right before Christmas. Surely there was sorting that could be done at the office? Rounds prepped ready for Monday? The PO management are clearly heartless penny-pinching maggots thought I.

And then to top it all, all but one of my missing parcels arrived yesterday. The PO had redeemed itself. I felt a feeling of peace and goodwill pass through me. All’s well that ends well. There had been an unwarranted delay but they’d delivered the goods in the end. We’ll say no more about it. I may even throw a frozen mince pie at our postie next time I see him.

But this morning they can kiss my arse. The mince pie is going back in the box.

I sent my parents a Christmas card through the post. A normal one. Bought from a shop. I posted it over 10 days ago with a first class stamp.

Not only has it only just arrived but the buggers reckoned there was insufficient postage on it. It needed another 10p. My parents had to battle through the snow in Rotherham to collect it. And then had to pay £1.10p to have it put into their possession. The extra £1 was a “handling fee”.

Excuse me?! Am I missing something here, Royal Mail? I paid for a 1st class delivery service that I didn’t get; you – as far as I can see – mishandled my card to the extent where next day delivery was transmuted into next week delivery; the card was possibly handled less than it normally would and merely languished in a warehouse somewhere while you warmed your fingerless mittens over a brazier. And then you charge my parents £1.10 for the privilege of being the recipients of your defective pathetically lax service?

Sod you, Royal Mail! You’re a bunch of money-grabbing overly officious cock-monkeys!

Merry Christmas my arse!

The Pygmy Postmen Of Leamington Spa

Poor little blighters. It’s the weather, you see? It’s done them in. Finished them off. They’ve all gorn an’ bought it... Gone up to that little miniature world in the sky.

They were the Midland’s best kept secret. One of Leamington’s rarest breed of fauna. So rare, in fact, that I doubt that even the great David Attenborough has ever seen one, though if he ever tried to frank a letter in the main Leamington Spa Post Office he may have inadvertently stepped on one. They make a small squishing noise not unlike stepping on a Stag Beetle. Though unlike stepping on a Stag Beetle you don’t then get ear-ache from all the Stag Beetle’s mates effing and blinding at you for your carelessness.

I am of course talking about the Pygmy Postman. And while I’m at it I better throw into the mix the Tiny Taxi Driver and the Borrower Bus Driver too. ‘Cos they’ve all been affected. They all of them, to a miniature man, disappeared inexplicably from Leamington’s streets on Saturday morning.

It began with the snow. And I suspected it ended with the snow too. You see we had 3.5 inches of snow fall in Leamington Spa on Saturday. And, as I am sure you are all aware, the Pygmy Postman and his related species are only 3 inches tall.

Well, I mean, you do the maths.

I suspect the poor little buggers were swamped within the first couple of hours. Snowdrifts up to the kerbs and, in some places, clean over them! They were never going to cope. Not even with their boots borrowed from Action Man. The Bus Drivers are no doubt lying frozen solid under a garden hedge somewhere; their buses lying empty and echoing to the sound of non-existent commuters who were unable to get into town that day because of the positively Antarctic conditions that ravaged this little Spa town that I call home. The Tiny Taxi drivers I have more hope for as I suspect they are all merely snowed in to their local pub and dare not jump down from the doorstep lest they find themselves in need of a St. Bernard puppy to dig them out. No doubt they are even now swimming around a small brandy glass trying to make the best of it.

Us big people take it all for granted you see. We dig ourselves out of our homes; we haul the snow off our cars and in some cases some of us (like me) wade heel deep through the snow drifts and make our way to work under our own steam and never give a second thought for the little people who can’t do all that. The tiny people who, up to their necks in a few millimetres of snow and ice, find themselves quite literally out of their depths.

Please people, if you do nothing else for others this Christmas, can I please ask you to spare a thought for the diminutive breeds of our society? We rely on them all year round and it is only now, when times are hard and the Polar Bears are migrating as far south as Birmingham, that we realize the great all-year round service that these little guys offer us. Only when they are gone and pewling helplessly from inside their snowy tombs do we finally value them.

Poor little soldiers of Leamington Spa. I salute you.

William Wallace Has Stolen Our Presents

I have in the past gloated about the ease by which one can perform online shopping, the effortlessness of one-click ordering which at this seasonal time of the year means one doesn’t have to wade through the insulated body fat and BO of thousands of fellow Christmas shoppers as they fight to grab the last Toy Story 3 DVD from off the shelves.

But it has its drawbacks. Particularly in a wussy country like the UK which describes moderate snow fall as “unprecedented” and “unexpected” despite there having being snow in some form or other for every one of my 41 years in this country and the weather forecasters actually getting their predictions uncannily accurate for this year (anyone would think there is some kind of science behind this meteorology shit).

A whole heap of presents that Karen and I have ordered through Amazon and other online shopping companies are currently stuck in a post office distribution warehouse in Fife. This despite them being ordered in the last week of November so they’d be dispatched – ha ha ha – in plenty of time for Christmas.

It is now 10 days to go until the big day and things are getting down to the wire. The parcels show no sign of moving. I hear rumours of the postal service being so inundated it’ll take them weeks to work through the backlog (‘cos this level of post during the Christmas period is undoubtedly unprecedented too, right?) plus as most Post Office’s these days are down to one delivery per day anything that doesn’t get delivered for that day gets taken back to the PO and left for the next day where the same thing happens over and over again... or so I’ve been told.

Now, short of invading Scotland and grabbing our parcels ourselves there is little we can do. Karen has emailed Amazon but, to be honest, once the parcels have left their distribution centre they are in the hands of the Post Office gods who in turn are at the mercy of the weather.

And there’s more snow on the way apparently – end of this week and all through Christmas.

The kids have been primed that they might not get all their presents on the day this year. They seem fine with it but, let’s be honest, getting an IOU instead of a brand spanking new PlayStation game just isn’t the same thing.

And I daresay this scenario will be a very common one up and down the country this year. We won’t be alone in our present want.

It’s saddening. Very saddening.

But mostly it’s annoying. Annoying that it takes so little for the various services of this country to breakdown and grind to a complete and utter halt.

But I guess I should be used to it by now because, let’s face it, such breakdowns in service in themselves are hardly what anyone could describe as unprecedented. The wind blows from an unexpected direction in the UK and everyone wails and takes to their beds to recover from the immense shock.

I strongly suspect that lying at the bottom of all these abandoned parcels is a very special package indeed. Something this country has long mislaid and long forgotten is missing. It’s backbone.

If William Wallace wanted to invade now he could just wait for a light drizzle of snow and walk it.

And if he can bring my presents with him when he comes he’ll be sure to receive a right royal welcome at my house.

Loose

I’ll be the first to admit that this doesn’t crank my temper up to atomic proportions but it does annoy the bejasus out of me.

You know what it’s like.

You order a DVD from an online shop. Amazon or Play, whatever. You go for the 2 disc version. The one with the extra disk that contains 48 hour’s worth of extras that you’ll ever have enough time or the inclination to watch. But you order it anyway. Just in case. The joy is in the having not the watching.

And a couple of days later (or a couple of weeks later depending on the dedication of your regular postman) it arrives through the post. A familiar tell-tale sized parcel plops down through your letterbox.

Ah, you think, my new Debbie Does Dallas DVD has arrived.

You bend down and pick it up.

And the bloody thing rattles. It rattles a lot.

Your heart sinks. Because you know what has happened. The DVDs have come loose in transit and have spent at least half of their journey to you sliding around inside the case like a very large pinball inside a very small pinball machine. Some scrote at the post office, seeing that it’s a DVD, has thought to himself: why bother to take any care over this package? It’s bound to be a Debbie Does Dallas DVD that I’d like to own myself but can’t afford due to the crap wages the post office pays so I’ll just hoof it around the delivery warehouse and use it as a Frisbee for a bit and sod the rich git with money to burn who has ordered it.

And thus Debbie Does Dallas arrives scratched to feck, won’t play properly and you have to send it back through the post only to risk damage to the replacement when they send it back to you using the same delivery system.

Now, most of the time, I admit, they play fine. DVDs can take a little bit of punishment. But it is still irritating to have paid good money for a brand new sealed product only to have it arrive in a state that can only be described as tarnished. And then you have to live with that paranoia that as you watch it for the first time... is this the moment that it is going to jump / freeze frame / fall over?

Now I know the answer is to bypass the butterfingered third party by shopping directly from a store in town and carrying your purchase home with you yourself but to be honest, (a) the goods are genuinely cheaper from a lot of the online stores and (b) I have now been addicted to online shopping for so long that I no longer know how to navigate my way around a real life shop. Alphabetized? Alphabetized? How does that work? Just tell me where the Goddamn “Search” button is!

So. My demands are simple. The post office needs to treat its charges – i.e. our goods and chattels – with a lot more respect and the people who make and supply the DVD cases to the film industry need to come up with a new design that holds the DVDs as tightly in the case as a prisoner in Guantanamo Bay tied to his water-boarding chair.

You got that? Good. I’ll leave it with you, then. I’ve got a date with Debbie.

2nd Class Stamp

Before the commencement of work-based employment activities this morning I nipped across the road to the post office to collect a parcel that hadn’t been delivered yesterday (how I love receiving those big red “You Were Out” cards with the big offended tick placed in the “returned to post office” tick-box... how dare I not be at home when the postman calls).

As usual there was a small queue ahead of me and the guy at the front was plainly banging his head against a brick wall in his endeavours to get his parcel located.

“Can you not trace it from the barcode?” He asked. He had this nugget of information on a scrappy piece of paper that he kept waving at the white whiskered postal worker behind the counter.

Mr Postal Worker – who, if I’m honest looked like he’d been rejected from Last Of The Summer Wine for being too wintry and vinegary – scanned a glazed eyeball over the paper, grimaced like he was beholding a snot encrusted handkerchief and grumbled, ”No. It’s an international barcode.” He then harrumphed and sighed like he was explaining the concept of cause and effect to a brain damaged monkey.

Monkey fall from tree. Monkey hurt head.

“Yes but...” said the customer (doing a sterling job to keep his temper), “It’s been sent recorded delivery. You must be able to trace it surely?”

“I know it’s recorded.” Said Mr Evil Postal Worker and shifted on his feet like a bull about to charge down an injured matador. “But it’s an international bar code, isn’t it?” Cue another sigh and the stomping of hooves.

Meanwhile my queue colleagues and I were now beginning to shift uncomfortably on our feet. As I waited (silently praying that the man’s parcel could be located without bloodshed) my eyes couldn’t help noticing all the “abusive customers” warning posters that were plastered all over the small parcel collection office. You know the kind: the post office reserves the right to refuse to serve customers who are abusive and threatening...

A copy of this poster was glued to the wall, to the serving hatch window and to the counter top upon which the customer had thrown his piece of scrappy paper.

It made me wonder if perhaps the parcel collection office had a lot of trouble with disgruntled customers. Hmm.

In the end the customer had to ask outright that someone be telephoned to see if the barcode could be traced somehow so the location of his lost parcel could be identified.

At this point the postal worker flung down his mug of tea, flung up the telephone and proceeded to have a grumpy telephone conversation with the postal worker on the other end of the line. This involved the barcode number being repeated out loud, a little louder each time, in a tone of voice that suggested that the person on the other end of the telephone was... yes, you guessed it, a brain damaged monkey with a defective hearing aid.

MONKEY FALL FROM TREE! MONKEY HURT HEAD!

The telephone was then flung down so hard it bounced out of the cradle and onto the floor. The bull was not happy and stomped off to find customer no.2’s parcel.

The telephone rang. He belligerently ignored it until his business with customer no.2 was complete and then once again wrenched the telephone up to his white whiskered ear. He listened silently. Flung the telephone back down and told the exasperated customer with the scrappy piece of paper that his parcel was at “Jubilee Station” and “hasn’t yet moved from there”.

Where was Jubilee Station? A shrug of the shoulders answered that query followed by a gleeful “we can’t do anything about it until it reaches here (here being Leamington Post Office). Your best bet is to speak to someone at Jubilee Station.”

And that was it. Customer interaction complete. Scrappy paper man left shaking his head and muttering sundry imprecations to the deaf, brain damaged gods of the Great British postal service.

It was then my turn. I looked at the “abusive customers” poster on the counter and honestly thought about it for a moment but, in the end, decided it just wasn’t worth the hassle. Besides which, although Mr Grumpy Postal Worker had taken my red card my parcel was brought to me a by a nice female postal worker with an incredibly long, thin ponytail, a big smile on her face and a disposition to talk pleasantly about the weather.

Despite the wind, rain and grey clouds outside she was like a breath of fresh air.

Post Rally

I was presented with an amazing document this morning. One of those documents that makes your head actually hurt with amazement and gives rise to the possibility that sheer disbelief could actually be fatal.

I can’t say too much about this document as – now that my blog has been “outed” (without my permission) at my place of work – I find that I’m officially bound to so many draconian security policies and secrecy clauses that your average Spook would get a hard-on just feeding the relevant files into the paper shredder.

Suffice it to say this document was a full and unexpurgated description of how to address an envelope properly. To make it efficient and cost effective and to ensure that it is indeed essential to the running of the corporate business machine because if it is none of these things it should not be allowed to infect the pristine arteries of the UK postal system which, as we all know, is the lifeblood of all business...

And it had a diagram – a graphic of such austere and precise geometry that it resembled Hitler’s plans to invade Poland – which showed the reader (should he be in any doubt) of the exact right way to lay out an envelope. I wish I could show it to you but I dare not lest the long knives come for me by night and present me with a well cratered wall and a blindfold.

The place for the stamp was clearly marked (the Royal Mail indicia zone). The place for the address was similarly indicated. The place for the company logo or as it shall henceforth be known “the indicia zone” was also carefully demarked (in battleship grey).

But there was more. Each zone was officiously stamped with a blood red letter of the alphabet which rather ingeniously married up with the same in an information key below the diagram which further expounded on the machine-like genius that underpinned this whole postal blitzkrieg.

But best of all the bare and empty no-man’s zone between all these other zones was also clearly illuminated. Illuminated no less by vicious cross hatching that practically goose-stepped across the page and brooked no protest or defiance. Achtung! Zis ist ver you shall not go, Englisher pig-dog! Ve require your utter und total surrender!

Even now I am desperately trying to furnish myself with a ruler, a set-square, a protractor, an octant and a micrometer in order that I may, from this day forth, correctly align any future envelope furniture in a manner most befitting of this New World Order.

That noise, dear reader, is the sound of my highly polished jackboots snapping together.

Next week I look forward to a missive from my Kommandant that will clearly prescribe the correct procedure for applying paperclips to multi-page documents and which precise setting to use on the corporate A4 hole-punch. My desk shall be tidy und laid out according to laser plumb line. Und my post-it notes shall be applied with an attention to detail und accuracy heretofore only usually located in the heady discipline of precision engineering.

Guten tag meine freunde! Ze new Europe has arrived.